Hospitality and service jobs abroad
English for hotel receptionists
At the front desk you are the hotel. In English, that means a warm welcome, clear answers and calm solutions when a room is not ready.
Your working week
The conversations you have, in English.
- 01
Check-in
What makes it hard: Welcome, confirm the booking and explain the essentials briefly.
- 02
The room is not ready
What makes it hard: Say it honestly, give a time and offer something while they wait.
- 03
A complaint about the room
What makes it hard: Listen, apologise and offer a concrete solution.
- 04
Local recommendations
What makes it hard: Suggest places and explain how to get there.
Sounds familiar?
You know English. These moments still catch you out.
“Guests with strong accents speak fast, and I ask them to repeat too often.”
“When the room isn’t ready, I don’t know how to say it without upsetting them.”
“Phone calls are harder than talking at the desk.”
Tasks in English
What your role asks you to do in English
- Check guests in and out
- Solve room problems
- Answer the phone and take bookings
- Give local recommendations
How you practise
From the situation to your own answer
The situation and the technique
What the moment needs, in a few steps, with phrases that work.
Four practice formats
Cards, read and write, listen and write, respond in English.
Your answer, reviewed
The AI coach reviews your written answer and shows a better version.
Progress you keep
Today’s practice and your saved progress, on phone or laptop.
This pack is in preparation and not in the app yet. Tell us you need it: packs with the most requests are written first.
Other roles in Hospitality and service jobs abroad
Hotel receptionist
Practise the moments of your role
This pack is in preparation and not in the app yet. Tell us you need it: packs with the most requests are written first.